Training & Consultancy

No two training sessions are identical as they are tailored and adapted to the needs of the client. Jack receives consistently positive feedback due to his ability to put law and theory into real life, practical situations. He also manages to make some quite difficult subjects enjoyable and interactive.

The video opposite (on the right) is Jack’s explanation of the Social Model of Disability; separating ‘impairment’ from ‘disability’.

Below are some of the main course specifications (samples) offered by MTS.

Equality, Diversity & Inclusion

Equality Analysis / Impact Assessing

Tackling Hate Crime
(half day session)

Safeguarding for frontline staff

Mental Illness & Learning Disability in Housing

Prevent and Hate Crime
(1hr toolbox session)

Equality, Diversity and Inclusion

Half-day session

Aim and objectives: The overall aim is to raise awareness and knowledge of the Equality Act 2010

By the end of the session delegates should:

  • Understand the legal definitions and principles of equality and diversity
  • Identify the link between today’s training session and organisational Equality, Diversity and Inclusion policies and procedures
  • Have explored the importance of appropriate professional language
  • Feel confident with colleagues and customers from each of the protected characteristics (with a focus on disability and cultural awareness)

Equality, Diversity and Inclusion

Half-day session

Aim and objectives: The overall aim is to raise awareness and knowledge of the Equality Act 2010

By the end of the session delegates should:

  • Understand the legal definitions and principles of equality and diversity
  • Identify the link between today’s training session and organisational Equality, Diversity and Inclusion policies and procedures
  • Have explored the importance of appropriate professional language
  • Feel confident with colleagues and customers from each of the protected characteristics (with a focus on disability and cultural awareness)

Training style – Training session will include PowerPoint, Flipchart, You Tube clips, disability simulation aids and ‘real life’ scenarios. Jack will encourage discussion, dialogue and interaction. Participants will form a number of small groups to consider various elements during the day including the real-life scenarios.

In-person

Agenda – based on a morning session

Equality Analysis / Impact Assessing

Aim and objectives:
The overall aim is to introduce delegates to our Equality Analysis (EA) toolkit and give them confidence in considering the potential effect on protected groups of current and future policies and decisions.

By the end of the session delegates should:

  • Understand the legal definitions and principles of equality and diversity
  • Have explored the principles of identifying and removing potentially discriminatory barriers – and how equality analysis fits in here
  • Leave with the confidence to consider equality analysis on an ongoing basis – not a paper filling exercise

Equality Analysis / Impact Assessing

Aim and objectives:
The overall aim is to introduce delegates to our Equality Analysis (EA) toolkit and give them confidence in considering the potential effect on protected groups of current and future policies and decisions.

By the end of the session delegates should:

  • Understand the legal definitions and principles of equality and diversity
  • Have explored the principles of identifying and removing potentially discriminatory barriers – and how equality analysis fits in here
  • Leave with the confidence to consider equality analysis on an ongoing basis – not a paper filling exercise

Visual aids; PowerPoint and Flipchart. Jack will encourage discussion, dialogue and interaction. Delegates will be divided into groups to consider various elements during the day and to undertake the afternoon real-life equality analysis.

In-person

Tackling Hate Crime

Half day session

Aims:
There are many well documented cases of hate crime. Housing has a key role to play in tackling hate incidents and taking a proactive approach in preventing such incidents. The course focuses on cultural; race and religious hate crime, disability hate crime, homophobia and trans phobia hate crime. It aims to equip delegates with a legal understanding and best practice tips and knowledge in identifying and tackling hate incidents and hate crimes.

Tackling Hate Crime

Half day session

Aims:
There are many well documented cases of hate crime. Housing has a key role to play in tackling hate incidents and taking a proactive approach in preventing such incidents. The course focuses on cultural; race and religious hate crime, disability hate crime, homophobia and trans phobia hate crime. It aims to equip delegates with a legal understanding and best practice tips and knowledge in identifying and tackling hate incidents and hate crimes.

Learning Outcomes:
At the end of this course participants will be able to:

  • Understand the importance of dealing with hate incidents toughly and swiftly.
  • Explain the core elements of a risk assessment matrix.
  • Take a proactive approach in initiating professionals meetings where deemed necessary.
  • Be actively and effectively involved and highly regarded in a multi-agency approach.
  • Collate equality data when recording anti-social behaviour and complaints and spot potential trends.
  • Ensure vulnerable customers receive an effective service.

In-person

Safeguarding for frontline staff

Half day session

Aims:
This course aims to raise awareness and knowledge of the different people we deal with and the legislation and good practice in place to ensure their safety and wellbeing. The course is closely aligned to the Quality Assurance Framework (QAF) version 9.

Safeguarding for frontline staff

Half day session

Aims:
This course aims to raise awareness and knowledge of the different people we deal with and the legislation and good practice in place to ensure their safety and wellbeing. The course is closely aligned to the Quality Assurance Framework (QAF) version 9.

By the end of the session delegates should:

  • Understand the history, context and definitions around safeguarding.
  • Recognise abuse – types, indicators and patterns.
  • Be confident in responding to potential abuse, disclosures and allegations.
  • Understand the legal definitions and principles of equality and diversity (QAF 1.4).
  • Identify the link between today’s training session and your organisational policies and procedures.
  • Understand your role in ensuring health and safety (QAF 1.2) and in ensuring any safeguarding concerns (QAF 1.3) are raised with the appropriate people

In-person

Mental Illness and Learning Disability in Housing

Understanding Mental Illness and Learning Disability in ASB & Housing Management

Course aims:
Housing teams dealing with housing management often struggle to understand mental illness, personality disorders and learning disability. This full day workshop aims to increase understanding of mental illness (including hoarding disorder) and learning disability, the effect on housing and the practical tools and responses available to the housing professional.

Mental Illness and Learning Disability in Housing

Understanding Mental Illness and Learning Disability in ASB & Housing Management

Course aims:
Housing teams dealing with housing management often struggle to understand mental illness, personality disorders and learning disability. This full day workshop aims to increase understanding of mental illness (including hoarding disorder) and learning disability, the effect on housing and the practical tools and responses available to the housing professional.

Course structure:
The course will include power point presentation, flip chart, and hand outs. Participants will be encouraged to interact and share experiences. Relevant video clips including You Tube will reinforce the learning as will case studies and ‘real life’ scenarios.

Course objectives/outcomes:

  • Clarify what is meant by personality disorder and the implications for housing providers.
  • Understand psychosis and consider practical helpful responses.
  • Identifying mental capacity and learning disability in customers at an early stage.
  • Understanding lessons from serious case reviews e.g. Fiona Pilkington.
  • An understanding of the law: the NHS and Community Care Act (1990), the Mental Health Act (1983 and 2007) , Safeguarding Vulnerable Adults Act (2006) a, Mental Capacity Act (2005), Equality Act 2010, ASB Crime and Policing Act 2014 and Care Act 2014.
  • Clarify services, assess criteria and interventions related to mental health needs and how to effectively access them, including:
    – Confidence in using Risk Assessment Matrix to assess vulnerability
    – Use of Community Care and Mental Health Assessments
    – Family Intervention Projects
    – The Court of Protection
    – Explore relevant case law

In-person

Prevent and Hate Crime

1hr toolbox session

Toolbox-type session (60 minutes) for frontline housing staff and operatives

Introduction:
Prevent aims to reduce the number of people becoming or supporting violent extremists and is part of the UK’s counter-terrorism strategy. This introduction to Prevent is about supporting and protecting those people that might be susceptible to radicalisation, ensuring that individuals and communities have the resilience to resist violent extremism.

Since the UK voted to leave the European Union (Brexit), there has been a marked increase in reported cases of Hate Crime on the grounds of race and religion. This overview will also reinforce the need to consider other motivators for hate crime, namely sexual orientation, disability and transgender.

Prevent and Hate Crime

1hr toolbox session

Toolbox-type session (60 minutes) for frontline housing staff and operatives

Introduction:
Prevent aims to reduce the number of people becoming or supporting violent extremists and is part of the UK’s counter-terrorism strategy. This introduction to Prevent is about supporting and protecting those people that might be susceptible to radicalisation, ensuring that individuals and communities have the resilience to resist violent extremism.

Since the UK voted to leave the European Union (Brexit), there has been a marked increase in reported cases of Hate Crime on the grounds of race and religion. This overview will also reinforce the need to consider other motivators for hate crime, namely sexual orientation, disability and transgender.

This short session aims to give you:

  • An understanding of the Prevent agenda and your role within it
  • An understanding of the UK Government’s plan for tackling hate crime
  • The ability to use your understanding and professional judgement to recognise potentially vulnerable individuals and know when an intervention may be necessary to support them
  • Knowledge of when, how and where to refer concerns about vulnerable individuals

Target audience:
All front-line housing and contractor staff; including concierge, repairs, grounds maintenance, gas maintenance – in all housing and care and support environments.

In-person

Hoarding Solutions

Respect My Stuff

Hoarding is a costly and resource-intensive problem for social housing providers. It is now recognised as a mental illness and with that comes protection for the hoarder in terms of enforcement action. It is estimated that the average hoarder costs a provider at least £35,000 over the life of the tenancy, and this figure is corroborated in independent findings. Jack Moore specialises in dealing with hoarding disorder and is a popular speaker at national safeguarding events and conferences.

Jack is the Chartered Institute of Housing’s national trainer on hoarding. He is a proponent of partnership with Fire and Rescue and a shared hoarding database, use of the Clutter Image Rating, investment in Cognitive Behavioural Therapy for relevant cases, action planning with strict timescales, and relapse prevention.

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We look to foster a strong working relationship with our clients; a long term productive and cost effective partnership tailor-made specifically for your business and employment needs.

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